FAQ
Find answers to your questions at Izne Gems and Jewellery. Our FAQs page provides detailed information on our products, services, and policies to enhance your shopping experience.
Refund
To request a refund, please contact our customer service team within 30 days of your purchase with your order number and reason for the return. Our team will guide you through the process.
Once we receive your returned item and it passes inspection, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method.
Customized or personalized items are non-refundable. Earrings and other items of personal nature cannot be returned due to hygiene reasons, unless they are defective.
Delivery
Delivery times vary depending on your location and the shipping method chosen at checkout. Standard delivery typically takes 3-7 business days, while express options are available for faster delivery.
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website.
Yes, Izne Gems and Jewellery ships internationally. Please note that shipping times and costs will vary depending on the destination.
Shipping & Returns
To return an item, please contact our customer service for a return authorization. Items must be returned in their original condition and packaging within 30 days of receipt.
The customer is responsible for return shipping costs unless the item is defective or not as described. In such cases, Izne Gems and Jewellery will cover the return shipping.
Yes, exchanges are possible for items of equal or lesser value within 30 days of purchase. Please contact our customer service to arrange an exchange.
Payment
We accept all major credit cards, PayPal, and other digital payment methods. Payment options may vary depending on your location.
Yes, we use industry-standard encryption to protect your payment information. We do not store your credit card details on our servers.
Yes, we offer installment payment options through third-party providers. Please check our payment page for more details on available plans and terms.
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